Privacy Policy

Last updated: April 2024

1. Who We Are

Press5.xyz is a UK-based hosting provider. We operate this website and provide web hosting, TeamSpeak server hosting, and Discord bot hosting services. References to "we", "us", or "our" in this policy refer to Press5.xyz.

2. What Data We Collect

We collect the following types of data:

  • Contact form submissions: your name, email address, and message content when you contact us.
  • Hosting account data: name, email, and billing address when you sign up for a hosting service.
  • Server logs: IP addresses and request logs generated by your use of our hosting services.
  • Cookies: essential session cookies only. We do not use tracking or analytics cookies.

3. How We Use Your Data

We use collected data to:

  • Respond to contact form enquiries
  • Provision and manage your hosting services
  • Send service-related communications (e.g. invoices, outage notifications)
  • Comply with legal obligations

We do not sell your data to third parties. We do not use your data for advertising.

4. Data Retention

We retain account data for as long as your account is active and for up to 7 years thereafter for legal and accounting purposes. Contact form enquiries are retained for 12 months.

5. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to processing of your data
  • Data portability

To exercise any of these rights, contact us.

6. Cookies

This website uses essential cookies only (e.g. to remember your session if logged into a client area). We do not use Google Analytics, Facebook Pixel, or any third-party tracking cookies.

7. Third-Party Services

We use the following third-party services that may process your data:

  • Resend — for sending transactional emails in response to contact form submissions.
  • Cloudflare — for CDN, DDoS protection, and DNS. Cloudflare may process IP addresses.

8. Contact

If you have questions about this privacy policy or how we handle your data, please contact us.